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F.A.Q. | |||||||||||
| On board Does Darwin Airline offer on board catering? Can I smoke on board the plane? Purchase/Booking How can I book a flight? What is the latest time prior to departure that can I buy a flight ticket? Is my credit card data secure? What are the taxes and supplements? Why can’t I find the promotional price or the price I am interested in on the online booking system? Animals Are pets allowed on board? Do I have to pay for animals? Luggage What are the limitations to the amount and weight of baggage I can take? What are the size and the maximum weight for hand luggage? What do I if my baggage is lost and/or damaged? I have to carry a firearm. I had to pay a surcharge? New Regulations for Hand Luggage, effective from 6th November, 2006 Cancellations/delays What do I do if my flight is cancelled? What happens if I am late and / or miss my flight? Can I cancel a booking and get a refund? Infants, children, pregnant women and special assistance I am pregnant. Can I still fly? Do children go for less? Do you accept unaccompanied minors? Is there a special assistance service? Boarding procedure at the airports What is the latest check-in time? Where can I find information about airports served by Darwin Airline? Modifications Is it possible to change a booking? Can I change my booking on the Internet? How will I be told if there are changes to the flight I purchased? Newsletter How can I find out about the Darwin Airline news and offers? Who do I contact if I want to unsubscribe to the newsletter? Fares, offers, discounts Are there any subscriptions? On board Does Darwin Airline offer on-board catering? Depending on the duration of flight and the time of day, on each of our flights you will be served a snack and a beverage: a croissant and coffee in the morning, a sandwich and a glass of wine at noon, etc. For further information go to “During the flight” on our website www.darwinairline.com. Can I smoke on board the plane? Smoking on board our aircrafts is prohibited. back to top Purchase/Booking How can I book a flight? The flight ticket can be purchased via our website, our Call Centre or authorized travel agencies. What is the latest time prior to departure that I can buy a flight ticket? Up to 30 minutes prior to departure at the Darwin Airline ticket counter at the airport, or via the Internet up to three hours prior to departure. Is my credit card data secure? To ensure the security of credit card information when you book online, we use the latest Secure Socket Layer (SSL) technology, which is currently the preferred method to securely transfer credit card and other sensitive data over the Internet. If your browser supports SSL, please select the Secure Mode option when making payment, and all your details will be protected. If your browser has restricted capabilities then you can use the non-secure mode, but we recommend that you upgrade to the latest version of the browser to allow you peace of mind during any further transactions. What are taxes and supplements? In addition to the fare passengers have to pay for the following: - For every ticket bought: all taxes, fixed duties and supplements imposed by the Government or other authorities (usually an airport), relative to the passengers or their luggage, or for the use of all the services provided. - For each booking (not for each person) made through the Call Centre: a service charge of 50 Swiss Francs. - For each booking (not for each person) made online: a charge of 25 Swiss Francs. When you buy your ticket you will be advised of taxes, fees and charges not included in the fare, most of which will normally be shown separately on the ticket. The taxes, fees and charges imposed on air travel are constantly changing and can be imposed after the ticket has been issued. If there is such an increase, you will be obliged to pay it. Likewise, if a new tax, fee or change is imposed after your ticket has been issued, you will be obliged to pay it. Similarly, if taxes, fees or charges you paid when the ticket was issued are then abolished or reduced so a lesser amount is due, you will be entitled to a refund. Why can’t I find the promotional price or the price I am interested in on the online booking system? Just like every other airline, depending on the date you book and seat availability of the flight you want, Darwin Airline applies different fares. To obtain better prices, we suggest that you book well in advance. back to top Animals Are pets allowed on board? Carriage of dogs, cats, domestic birds and other pets is subject to our approval. They must be properly crated and accompanied by valid health and vaccination certificates, entry permits, and other documents required by countries of entry or transit. We reserve the right to determine the manner of carriage. The maximum number of animals carried on a flight is two. The maximum permitted weight, including the container, is 7kg, the total dimensions cannot exceed 115 cm (sum of length, height and width) and will not be included in your free baggage allowance but will be regarded as excess baggage, for which you will have to pay the applicable fare. For further information, please go to "Terms and Conditions", §10.9. Do I have to pay for animals? Yes, 10 CHF per kg (animal and container are mandatory for the in-flight carriage). back to top Luggage What are the limitations on the amount and weight of baggage I can take? The baggage allowance is a maximum of two pieces of luggage per passenger, weight not exceeding 20 kg (no infant allowance). For further information, please go to Terms and Conditions, §10. What are the sizes and the maximum weight for hand luggage? If there is excess hand luggage, especially when the flight is fully booked, it may be that it has to be loaded in the aircraft’s cargo hold. Before boarding, the passenger is asked to leave his hand luggage in front of the aircraft, a special baggage tag will be attached and the passenger will be given a receipt. On arrival at the destination the passenger will collect his hand luggage immediately after leaving the aircraft. What do I do if my baggage is lost and / or damaged? As soon as you have noticed the damage or the misdirection of your luggage, go immediately to the “Lost & Found” office at the destination airport and report the facts. back to top I have to carry a firearm. I had to pay a surcharge? For privates who want transport Firearms aboard domestic flights in Italy will be applied a tax in order to cover airport surcharges: - EUR 25 for departures from PMO - EUR 36 for departures from MXP - EUR 30 for departures from TRN - EUR 40 for departures from FOG Army and Police department are exceptions. back on top Cancellations / delays: What do I do if my flight is cancelled? Darwin Airline reserves the right to arrange for a flight to be operated on our behalf by an another carrier. For further information, please go to Terms and Conditions, §11. . What happens if I am late and / or miss my flight? Passengers have to be at the boarding gate no later than the time indicated at the check-in desk. If there is a ‘late show’ Darwin Airline has the right to cancel the reservation and no refund will be given. Can I cancel a booking and obtain refund? Depending on the applied fare, and provided the unused tickets have been cancelled at least three hours in advance, they can be refunded after paying a penalty fee of CHF 100.- per person. back to top Infants, children, pregnant women and special assistance I am pregnant. Can I still fly? Pregnant women can fly without a medical certificate until the 30th week of pregnancy. After this we request a medical certificate confirming the good health of the passenger and showing the baby’s expected birth date. Do children go for less? The discount conditions depend on the fares applied to adults. For further information, please contact our Call Centre. Do you accept unaccompanied minors? Depending on the age and the nationality of the minor, the presence of an adult might be mandatory. For further information, please go to Terms and Conditions §7.. Is there a special assistance service? If you need special assistance for new born babies, unaccompanied children, pregnant women, or handicapped or other people needing special assistance, please inform our Call Centre when booking your flight. back to top Boarding procedure at the airports What is the latest check-in time? ugano Airport and Bern Belp: up to 20 minutes prior to take-off – Geneva Cointrin: up to 45 minutes prior to take-off – Rome Fiumicino, Zurich, Palma de Mallorca, Valencia Manises, Dubrovnik: up to 60 minutes prior to take-off – Olbia Costa Smeralda: up to 30 minutes prior to take-off. Where can I find information about airports served by Darwin Airlines? On the website www.darwinairline.com link to “Destinations”, “Information about airports”. back to top Modifications Is it possible to change a booking? Depending on the applied fare, date and time, changes are possible up until three hours before departure upon payment of a fee of CHF 50.- per leg. Any difference in fare or taxes and other charges that may be applicable when the change is made is subject to the payment of the difference between the original fare and the new fare. Can I change my booking on the internet? No, you need to contact our Call Center. How will I be told if there are changes to the flight I purchased? Should a connecting flight be cancelled, if the booking was made via Internet, Call Centre or at our ticket office at Lugano Airport, Darwin Airline will tell you. If the booking was made via a travel agency, the agency will tell you. The flight schedule may be subject to change, without prior notification. We therefore recommend checking your flight data a few days prior to departure, on the website www.darwinairline.com back to top Newsletter How can I find out about the Darwin Airline news and offers? Subscribe to Darwin News, Darwin Airline’s newsletter. Who do I contact if I want to unsubscribe to the newsletter? We ask you to send an e-mail with the title "Deregistration Newsletter” to:marketing@darwinairline.com. back to top Fares, offers, discounts: Are there any subscriptions? Yes, with Darwin Fullflex it is possible to purchase 10 to 100 legs at a significant discount and without restrictions. For further information Darwin Fullflex. back to top | |||||||||||||
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News // 26.06.2009 Controllo documenti in aeroporto // 22.04.2009 ARCHIVE |
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