Questions fréquentes
On board
Purchase/Booking
- How can I book a flight?
- What is the latest time prior to departure that can I buy a flight ticket?
- Is my credit card data secure?
- What are the taxes and supplements?
- Why can’t I find the promotional price or the price I am interested in on the online booking system?
- I have a voucher . How may I book?
Animals
- Are pets allowed on board?
- Do I have to pay for animals?
- Is it allowed to transport live animals in the hold?
Luggage
- What are the limitations to the amount and weight of baggage I can take?
- What are the size and the maximum weight for hand luggage?
- What do I if my baggage is lost and/or damaged?
- I have to carry a firearm. I had to pay a surcharge?
New Regulations for Hand Luggage, effective from 6th November, 2006
Cancellations/delays
- What do I do if my flight is cancelled?
- What happens if I am late and / or miss my flight?
- Can I cancel a booking and get a refund?
Infants, children, pregnant women and special assistance
- I am pregnant. Can I still fly?
- Do children go for less?
- Do you accept unaccompanied minors?
- Is there a special assistance service?
Boarding procedure at the airports
- What is the latest check-in time?
- Where can I find information about airports served by Darwin Airline?
Modifications
- Is it possible to change a booking?
- Can I change my booking on the Internet?
- How will I be told if there are changes to the flight I purchased?
Newsletter
- How can I find out about the Darwin Airline news and offers?
- Who do I contact if I want to unsubscribe to the newsletter?
Fares, offers, discounts
- Are there any subscriptions?
- How does the Darwin Airline's fare system work?
On board
Does Darwin Airline offer on-board catering?
Depending on the duration of flight and the time of day, on each of our flights you will be served a snack and a beverage: a croissant and coffee in the morning, a sandwich and a glass of wine at noon, etc. For further information go to
“During the flight”
on our website www.darwinairline.com.
Can I smoke on board the plane?
Smoking on board our aircrafts is prohibited.
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Purchase/Booking
How can I book a flight?
The flight ticket can be purchased via our website, our Call Centre or authorized travel agencies.
- Our website.
To book and buy a flight with Darwin Airline via the Internet is easy and quick. All you have to do is insert data such as the departure and destination airports and the date and time you wish to travel to obtain a list of flights that best correspond to your requirements. Select the flight that best suits you, and the system will calculate the total cost, including taxes and additional fees. Thanks to the password that you will be given the first time you go through the process of buying a ticket via the Internet, you will be able to easily identify yourself. Once you have inserted details of your credit card, the ticket will be yours. Check your e-mail in-box: you should have received the purchase confirmation. Print it and present it when you check-in.
- Darwin Airline’s Call Centre.
Experienced and friendly staff will answer questions and book the flight that meets your travel requirements. The Call Centre is operational Mondays to Fridays from 7.00 am to 9.00 pm, Saturdays from 7.00 am to 8.00 pm and Sundays from 9.00 am to 8.00 pm.
- At the travel agency you trust.
Thanks to Darwin Airline’s presence on major computerised booking systems, your travel agent will be able to tell you about Darwin Airline’s schedules and fares, as well as purchase a flight ticket for you.
What is the latest time prior to departure that I can buy a flight ticket?
Up to 30 minutes prior to departure at the Darwin Airline ticket counter at the airport, or via the Internet up to three hours prior to departure.
Is my credit card data secure?
To ensure the security of credit card information when you book online, we use the latest Secure Socket Layer (SSL) technology, which is currently the preferred method to securely transfer credit card and other sensitive data over the Internet. If your browser supports SSL, please select the Secure Mode option when making payment, and all your details will be protected. If your browser has restricted capabilities then you can use the non-secure mode, but we recommend that you upgrade to the latest version of the browser to allow you peace of mind during any further transactions.
What are taxes and supplements?
In addition to the fare passengers have to pay for the following:
- For every ticket bought: all taxes, fixed duties and supplements imposed by the Government or other authorities (usually an airport), relative to the passengers or their luggage, or for the use of all the services provided.
- For any reservation booked via call center a service fee is applied, CHF 25.- or Euro 18 per person per direction.
When you buy your ticket you will be advised of taxes, fees and charges not included in the fare, most of which will normally be shown separately on the ticket. The taxes, fees and charges imposed on air travel are constantly changing and can be imposed after the ticket has been issued.
If there is such an increase, you will be obliged to pay it. Likewise, if a new tax, fee or change is imposed after your ticket has been issued, you will be obliged to pay it. Similarly, if taxes, fees or charges you paid when the ticket was issued are then abolished or reduced so a lesser amount is due, you will be entitled to a refund.
Why can’t I find the promotional price or the price I am interested in on the online booking system?
Just like every other airline, depending on the date you book and seat availability of the flight you want, Darwin Airline applies different fares. To obtain better prices, we suggest that you book well in advance.
have a voucher. How May I book ?
For the booking, please contact the call center via telephone or e-mail.
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Animals
Are pets allowed on board?
Carriage of dogs, cats, domestic birds and other pets is subject to our approval. They must be properly crated and accompanied by valid health and vaccination certificates, entry permits, and other documents required by countries of entry or transit. We reserve the right to determine the manner of carriage. The airline allows a limited number of pets in cabin on each flight ( please contact our call center for more information at the following number 0848 177 177)
The maximum number of animals carried on a flight is two.
The maximum permitted weight, including the container, is 8kg, the total dimensions cannot exceed 115 cm (sum of length, height and width) and will not be included in your free baggage allowance but will be regarded as excess baggage, for which you will have to pay the applicable fare. For further information, please go to "Terms and Conditions", §10.9.
Do I have to pay for animals?
Yes, here below you can visualize the service tax per direction. The payment must be in advance, before the departure of the flight calling Darwin Airline call center or your Travel Agency . Here below you can visualize the service fee for each direction.
| Destination | MAX Allowance | Price |
| Europe | 8kgs | CHF 70.00 / EUR 65.00 |
| Rest of the world | 8kgs | CHF 110.00 / EUR 100.00 |
Is it allowed to transport animals in the hold?
The transport is allowed only on domestic flights when operated by Saab 2000 and on domestic or international flights when operated by Dash 8-400. Here it follows the scheme with the indication of the service fees per direction:
| Destination | Price |
| Europe | CHF 120.00 / EUR 110.00 |
| Rest of the world excluding US | CHF 240.00 / EUR 230.00 |
| US | CHF 300.00 / EUR 280.00 |
Luggage
What are the limitations on the amount and weight of baggage I can take?
For any passenger, with the exclusion of the “infants” that have the right to check-in 10 Kilos of baggage, the limit for the hold luggage is 23 kilos and only one piece of cabin luggage in Economy. For the Premium Economy the limit for the hold luggage is 32 kilos.
For charter flights, please refer to the conditions applied by the Tour Operator
What are the sizes and the maximum weight for hand luggage?
If there is excess hand luggage, especially when the flight is fully booked, it may be that it has to be loaded in the aircraft’s cargo hold. Before boarding, the passenger is asked to leave his hand luggage in front of the aircraft, a special baggage tag will be attached and the passenger will be given a receipt. On arrival at the destination the passenger will collect his hand luggage immediately after leaving the aircraft.
At airline’s advise
Depending on the aircraft capacity and following the airline’s advise, the luggage will be boarded in the “hand luggage hold” and consigned to the passenger at the arrival directly alongside.
What do I do if my baggage is lost and / or damaged?
As soon as you have noticed the damage or the misdirection of your luggage, go immediately to the “Lost & Found” office at the destination airport and report the facts before leaving the arrival area.
A supplementary fee per person and per direction is asked to Darwin Airline from Airport for private customers that intend to tarnsport a weapon on our national flights in Italy.
The amount of the supplement is :
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I need to transport a weapon. Do I pay a supplement?
| Destination | Price |
| Europe | CHF 60.00 / EUR 55.00 |
Exception: Military Forces and Police don’t pay the fee.
The person that wants to bring a weapon can eventually declare it at the moment of the reservation paying the specified amount, per single leg, though our call center.
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Cancellations / delays:
What do I do if my flight is cancelled?
Darwin Airline reserves the right to arrange for a flight to be operated on our behalf by an another carrier. For further information, please go to Terms and Conditions, §11. .
What happens if I am late and / or miss my flight?
Passengers have to be at the boarding gate no later than the time indicated at the check-in desk. If there is a ‘late show’ Darwin Airline has the right to cancel the reservation and no refund will be given.
Can I cancel a booking and obtain refund?
Depending on the applied fare, and provided the unused tickets have been cancelled at least three hours in advance, they can be refunded after paying a penalty fee of CHF 130 / EUR 80 or CHF 100 / EUR 64 - per person and per directon (depending on destinations) for the Economy Plus and Premium Economy classes. Free cancellation until 24 hours after the departure for the Premium Economy Plus. In case of cancellation of a ticket booked with an Economy Saver o Promo fare , no reimbursement will be possibile. In case of a combination of different classes of reservations , the rule of the most restricted class will be applied.
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Infants, children, pregnant women and special assistance
I am pregnant. Can I still fly?
- Until the week 28th a pregnant woman can fly without any medical permission.
- Starting from the week 28th until the week 36th a pregnant woman can fly only presenting a medical certificate stating that she is in good health and with the indication of the expected date of birth.
- Starting from the week 36 a pregnant woman cannot fly any more.
Do children go for less?
The discount conditions depend on the fares applied to adults. For further information, please contact our Call Centre.
Do you accept unaccompanied minors?
Depending on the age and the nationality of the minor, the presence of an adult might be mandatory. For further information, please go to Terms and Conditions §7..
Is there a special assistance service?
If you need special assistance for new born babies, unaccompanied children, pregnant women, or handicapped or other people needing special assistance, please inform our Call Centre when booking your flight.
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Boarding procedure at the airports
What is the latest check-in time?
Lugano Airport : up to 20 minutes prior to take-off – Geneva Cointrin: up to 45 minutes prior to take-off – Rome Fiumicino, Palma de Mallorca, Valencia Manises: up to 60 minutes prior to take-off – Olbia Costa Smeralda: up to 30 minutes prior to take-off.
Where can I find information about airports served by Darwin Airlines?
On the website www.darwinairline.com link to “Destinations”, “Information about airports”.
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Modifications
Is it possible to change a booking?
Depending on the chosen tariff at the moment of the reservation it will be possible to change the flight date. Name changes or a destination changes are not allowed.
- Premium Economy Plus: possible until 24 Hours after the departure, for free, except if a fare difference can be applied.
-Possible until 24 hours after the departure, for free, except if a fare difference can be applied.
- Economy Plus e Premium Economy: possible until 1hour before the departure with a booking fee of CHF 50 / EUR 30 and in addition to that the fare difference per person and per direction or CHF 50 / EUR 34 and the eventual fare difference per person and per direction (the service fee depends on destination) unless the fare is combined with another one more restrictive
- Economy Saver: no possible changes.
In case of fares combination, it will be applied the rule of the most restrictive fare.
How will I be told if there are changes to the flight I purchased?
Should a connecting flight be cancelled, if the booking was made via Internet, Call Centre or at our ticket office at Lugano Airport, Darwin Airline will tell you. If the booking was made via a travel agency, the agency will tell you.
The flight schedule may be subject to change, without prior notification. We therefore recommend checking your flight data a few days prior to departure, on the website www.darwinairline.com
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Newsletter
How can I find out about the Darwin Airline news and offers?
Subscribe to Darwin News, Darwin Airline’s Newsletter, fill the form that is available on all our web site pages.
Do you want to unsubscribe ?
Click the link below or the link provided in all our newsletters
http://flybaboo.cabestan.com/f_optout.cfm
Fares, offers, discounts:
Are there any subscriptions?
Yes, with Darwin Fullflex it is possible to purchase 10 to 100 legs at a significant discount and without restrictions. For further information Are there any subscriptions?
Darwin Fullflex
.
How does the Darwin Airline's fare system work?
The charging system of Darwin is based on different classes of reservations in different levels of fees and follows the principle of "first to book, spends less."
Darwin Airline communicates its all inclusive fares, including the cost of airport taxes and fuel surcharge in order to ensure maximum transparency of the promotional message.
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Offers