Baggage? No Problem!

If a piece of baggage is misguided, the Lost & Found office at your arrival airport is in charge of the tracing process. Please report the loss or damage of your baggage immediately after your arrival.

Lost Baggage
Lost and Found personnel will issue a Lost report P.I.R. and give you copy of it.

Please refer to the Lost and Found Department at the Airport for information and update on your baggage up to 5 days from date of arrival.

If you receive no positive answer from the inquiry office within the first five days, please complete this form and send it to the following address:

DARWIN AIRLINE SA
Customer Relation
Via Campagna
Centro Nord Sud Stabile 2
CH-6934 Bioggio
Fax: 0041 (0) 91 612 4517


E-mail: customer.relations@darwinairline.com

We kindly ask you to send the following documents to Darwin Airline Customer Relation address written on top of the letter:

• original Property Irregularity Report (P.I.R) opened at lost & found
• detailed list of the contents of your missing bag (see and fill the attached form)
• copy of your airline ticket (or electronic ticket receipt)
• missing baggage tag receipt

Luggage handed to an airline for transportation is not automatically insured. The baggage liability limitations can be found in the “General Conditions of Carriage” attached to all airline tickets.
In line with the general regulations and according to the airline’s policies and procedures, for delayed luggage of more than 24 hours and out of your residence, Darwin Airline reimburses a maximum of CHF 100.-/EUR 85.- (economy class) for articles of prime necessity (toiletries, clothes).